Shipping and Returns Policy

Deliveries

All our watches are made to order for each customer, guaranteeing maximum customisation and quality in every piece. Most of our watches are assembled by us in Spain; however, depending on the availability of parts, some watches may be assembled and sent directly from various international suppliers, in order to speed up delivery times.

The estimated delivery time is 10 a 20 working days from order confirmation. Once shipped, you will receive an email with tracking details so you can check the status of your shipment at any time.

In the case of the personalised products, the production lead time may take up to 5 additional working days to the estimated delivery time. This extra time allows us to carry out the personalisation with the utmost care and ensure a finish of the highest quality before dispatch.

For any questions regarding delivery times or the shipping process, you can contact us via our email o WhatsApp, available in the contact section.

 

Returns

As all our watches are made to order, each piece is unique and crafted specifically for each customer. Even so, we want your experience to be as satisfying as possible.

We offer returns within a period of 14 days from the receipt of the order, provided the watch is in perfect condition and shows no signs of wear. Return costs are the responsibility of the customer.

Important: Personalised watches – whether created using our online configurator or designed at the customer’s request through direct communication with our team (via email, WhatsApp or other means) – as well as watches featuring logos, images or any other personalised graphic elements provided by the customer, are manufactured exclusively to the individual specifications of each order. For this reason, we do not accept returns or exchanges for these products, except in the event of a manufacturing defect or an error attributable to our company.

To initiate a return for products that are eligible, you must contact us beforehand via our customer service email: info@timeworksmods.com.

Once we've received your message, we'll tell you the steps to follow and the return shipping address.

We are committed to offering high-quality products and ensuring that you can return your watch if it does not meet your expectations.