Frequently Asked Questions
Our team knows that every modded watch is a special piece. Whether you're new to the world of Seiko mods or a collector, here we answer the most common questions about our custom builds, modification processes, shipping times, parts compatibility, warranties, and more.
Our mission is to give you confidence and support every step of the way throughout the purchasing process. If you can't find a bespoke design and are looking for something specific, please don't hesitate to get in touch. We're here to help you build it and find the perfect personalised watch for you.
Some models are not listed in the catalogue due to the vast variety of Seiko Mods available. If you have seen a model on another page or have a specific reference, please contact us and enquire with no obligation. We can create it for you at the most competitive price on the market.
You can customise your watch directly from the section Customiser, where you'll have access to all the options to choose from different cases, dials, hands and straps and create a unique design tailored to you.
Alternatively, you can also contact us via WhatsApp o email, and you can also carry out the customisation with our help. We will guide you through the entire process so that the result perfectly matches what you are looking for.
This advisory service comes at no extra cost – it's included with your purchase, because we want you to design your watch simply, comfortably, and without complications.
Currently, we only ship to EU member states. We do not ship to any destinations outside of these countries.
All our orders have an estimated preparation and shipping time of 10 to 20 working days. Each watch is carefully prepared to order, ensuring the quality and finish of each piece. We appreciate your patience and understanding as we work to get your order to you as quickly as possible and in perfect condition.
We are not affiliated with or associated with Seiko. Our watches are mods customised with aftermarket parts, with the exception of the movement, which is manufactured by TMI (Time Module Inc.), a company belonging to the Seiko group. The brands mentioned belong to their respective owners.
Our watches are made to order; each piece is unique and specifically requested for each customer. Nevertheless, we want your experience to be completely satisfactory.
Therefore, we offer returns within 14 days of receiving your order, provided the watch is in perfect condition and shows no signs of wear. Please note that the costs for shipping and collecting the return are the responsibility of the customer.
Our commitment is to maintain the most competitive price on the market without compromising on quality, while also providing you with the peace of mind that you can return your watch if it doesn't meet your expectations. (Excluding custom watches).
All our watches feature 2-year warranty Commercial from the date of purchase. This warranty covers any manufacturing defects and issues related to the watch's operation.
We want you to enjoy your watch with complete peace of mind, so if your watch develops a fault during this period, we will repair or replace it as appropriate.
Important: The warranty does not cover damage caused by misuse, accidents, contact with liquids or water, drops, or natural wear and tear from everyday use.